Customer
Self-service
Platforms for Energy Companies
Trusted by
Self-service
Benefits
→
01
Higher Customer Satisfaction and Loyalty
by enhancing customer-experience & modernising your brand in digital channels
02
Reduced Customer Service Costs
by process automation and tailored AI solutions
03
Better Tailored Services and Marketing Efforts
by AI-powered insights on customer behavior and preferences from data analytics
The average contact cost for manual customer service (phone, email, chat) is €8, while for self-service, it’s only €0.10. That’s a savings of 98.75%!
/Gartner/
/Gartner/
Platform Benefits
Functionality according to your business processes
Custom integrations with your core/back-end systems
Customer Service Automation with AI
Secure, stable & scalable
Individual visual design according to your brand-book
Works on desktop, tablet & mobile
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How We Get There
01
Strategy & Discovery
Series of workshops covering business, customer and technology topics
02
Integration Planning
Technical architecture and integration (API) with your core/back-end systems - analysis and plannig
03
UX & UI Design
UX planning, UI design according to your brand-book
04
Development
Front-end, back-end, integrations, content, quality assurance
05
Go Live!
Champagne on us 🥂
06
Support & Growth
SLA, maintenance, analytics, new features
